FM
Freda M

1 reviews | Active since Apr 2025

01 Apr 2025, 15:20

NO WORDS

After resigning my job after 7 years of mental and verbal abuse and moving to Rustenburg and looking for a new job I was gravely shocked to the core by MY DEBT HERO. I informed them that I do not have a job anymore but was well on my way to search for a new job. MY DEBT HERO confirmed that they have asked for an extention at ABSA HOME LOANS AND VEHICLE FINANCE FOR 6 MONTHS. I was very happy and found a job after excactly 6 months and 4 days. I conveyed to MY DEBT HERO that I found a job and they informed me to pay R17 200 to re-instate my debt councelling. I loaned the money from my job and informed MY DEBT HERO that my salary dropped from R40 000 net pay a month (with my current payslip) to R15 000 net pay a month. MY DEBT HERO informed me that is going to BE A LOT OF WORK to make new arrangments with my creditors and it already went through the court system to pay R17 200 A MONTH. THEN LAST WEEK MY DEBT HERO CALLED ME AND INFORMED ME THAT THEY A RESIGNING FROM ME AS THEY NO LONGER CAN HELP ME. NOW I AM THINKING EVERYTHING IS FINE I CAN MAKE ARRANGEMENTS WITH MY CREDITORS BECAUSE EVERYTHING IS UP TO DATE!!!! JUST TO GET A CALL FROM ABSA VEHICLE FINANCE TO INFORM ME THAT MY CAR PAYMENT IS BEHIND WITH R18 000. NOW I WANT TO KNOW WHAT EXCACTLY MY DEBT HERO DID FOR ME AFTER INSURING ME THAT I HAD PAYMENT RELIEVE OF 6 MONTHS.

0
Replies (1)
My Debt Hero
My Debt Hero's reply23 Sept 2025, 14:17
Official
Hi Freda, we’re truly sorry to hear about your experience and the hardship this has caused you. We understand how distressing it must be to go through these financial challenges while also feeling unsupported. Please know that My Debt Hero is a registered debt counselling firm regulated by the National Credit Regulator (NCR), and your case should always be handled with transparency and care.We’d like to urgently review your file to understand what went wrong and to provide you with the correct guidance on your current accounts, including ABSA. Kindly contact our Customer Care Team at https://mydebthero.co.za/support, call (+27)21 ***, WhatsApp ***, or email *** so we can escalate this immediately