No service

I joined My Debt Hero while I was staying with my daughter as I got retrenched recently and have no source of income and the only income I receive now is my deceased wifes' pension which is not much. Unfortunately, we have to move where we are staying and my daughter can't support me anymore as her company closed down now all my income is going towards an apartment so that I can at least have a roof over my head. I haven't started to pay yet. Now when I tried to cancel the debt review not because I want to, but because I have to I am told that it is not possible. I even requested a call back as I have no airtime left but it is just excuses. Obviously the service (no service) sucks.