LD
Leo D

1 reviews | Active since May 2023

24 May 2023, 12:56

MyDebtHero=*****S!!!

This company doesn't deserve a single star! Horrible service and doesn't pay creditors.

I spoke to Mydebthero at the start of the year and they mentioned that my payments will be cut by =-40% and my payment period will remain the same, when in reality my payment period more than doubled!

I obviously got excited about the possible savings I could make, but was fed a lot of misinformation. I could 100% afford to continue paying my debt to ABSA, and was NEVER told that I would be placed under debt review. I was also told to insert my Initials in to receive my "offer", when in actual fact I was locked into debt review as soon as I inserted my initials in the link their consultant sent me. I was a little more than a year away from paying off my absa debt, and now I'm almost 3 years away from being debt free. This is incredibly frustrating!

I tried so hard to cancel this immediately, but they were incredibly cheeky and told me the only way to get off debt review is to settle all my debt. I see so many people are in exactly the same situation!

I have the money to pay off my debt in order to get off debt review and have been trying to get the correct amounts to pay off my debt for TWO MONTHS!

Two months ago I went to ABSA to request my settlements amount in order to pay off my loan, that's when I realised my settlement amount SUBSTANTIALLY INCREASED from when I started the whole process with MyDebtHero. How is this possible??? I went again the next month and the settlement amount increased AGAIN! My debt just keeps increasing and I've been paying MyDebtHero for three months! Always on time, never missed a payment.

Last week I received a DEFAULT NOTICE from ABSA because of missed payments. I immediately call MyDebtHero to find out how this is possible, and they just told me to call ABSA debt review to sort it out. I call Absa Debt Review and they tell me they haven't received any payments from MyDebtHero!

This week I find out my ABSA credit card account has been TERMINATED under debt review because of missed payments. My credit record has always excellent, but know it's in the toilet because of MyDebtHero's incompetence!

I'm trying to call MyDebtHero, but they just put the call through to another consultant and cancel the call while I'm waiting. They obviously don't knowe what to tell me.

I'm at the point where I'm willing to pay my debt off, along with the substantial interest that has accrued since the start off the year, and completely write off the 3 payments I made to MyDebtHero just to get this sneaky company out of my life.

Please don't fall for their trap, I don't wish this experience on my worst enemy!

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Replies (2)
My Debt Hero
My Debt Hero's reply30 May 2023, 09:13
Official
Good day Leo. We apologise for the inconvenience caused and we are sorry your experience with our company has not been satisfactory. We just want to clear up a few facts. Your new payment plan was sent to ABSA who accepted it at reduced interest rates. That means your account will be paid up faster if you continue with the process. We forward you monthly statements clearly showing how your payments are distributed. Our office will be in contact with you to clear up any other queries you may have. 
LD
Leo D's update05 Jun 2023, 13:17
Reviewer Update
You can send all the statements you want but it means nothing if the money isn't paid to ABSA from your end. My debt has increased by R8000+ through accrued interest and my credit card terminated because of missed payments, even though all payments was made on time from my end! Is it standard practice that my debt increases every month even though I'm making all my payments??? Not one of your staff members can answer this simple question. I just want to pay off my debt and be done with it but I refuse to pay all the interest that accrued on my account, not even mentioning the 4 payments that I made that was meant to reduce my debt. It is so frustrating to have to fight so hard just to be giving fair treatment.