1 reviews | Active since May 2023
MyDebtHero=*****S!!!
This company doesn't deserve a single star! Horrible service and doesn't pay creditors.
I spoke to Mydebthero at the start of the year and they mentioned that my payments will be cut by =-40% and my payment period will remain the same, when in reality my payment period more than doubled!
I obviously got excited about the possible savings I could make, but was fed a lot of misinformation. I could 100% afford to continue paying my debt to ABSA, and was NEVER told that I would be placed under debt review. I was also told to insert my Initials in to receive my "offer", when in actual fact I was locked into debt review as soon as I inserted my initials in the link their consultant sent me. I was a little more than a year away from paying off my absa debt, and now I'm almost 3 years away from being debt free. This is incredibly frustrating!
I tried so hard to cancel this immediately, but they were incredibly cheeky and told me the only way to get off debt review is to settle all my debt. I see so many people are in exactly the same situation!
I have the money to pay off my debt in order to get off debt review and have been trying to get the correct amounts to pay off my debt for TWO MONTHS!
Two months ago I went to ABSA to request my settlements amount in order to pay off my loan, that's when I realised my settlement amount SUBSTANTIALLY INCREASED from when I started the whole process with MyDebtHero. How is this possible??? I went again the next month and the settlement amount increased AGAIN! My debt just keeps increasing and I've been paying MyDebtHero for three months! Always on time, never missed a payment.
Last week I received a DEFAULT NOTICE from ABSA because of missed payments. I immediately call MyDebtHero to find out how this is possible, and they just told me to call ABSA debt review to sort it out. I call Absa Debt Review and they tell me they haven't received any payments from MyDebtHero!
This week I find out my ABSA credit card account has been TERMINATED under debt review because of missed payments. My credit record has always excellent, but know it's in the toilet because of MyDebtHero's incompetence!
I'm trying to call MyDebtHero, but they just put the call through to another consultant and cancel the call while I'm waiting. They obviously don't knowe what to tell me.
I'm at the point where I'm willing to pay my debt off, along with the substantial interest that has accrued since the start off the year, and completely write off the 3 payments I made to MyDebtHero just to get this sneaky company out of my life.
Please don't fall for their trap, I don't wish this experience on my worst enemy!
