jG
judy G
1 reviews | Active since May 2019
15 Dec 2025, 15:08
My Debt Hero-unauthorised debit order
I am very very upset with My Debt Hero. Never had a problem with their services or anything but when it comes to customer service with debit orders they are not a very helpful. They sent out an email on the 28th November asking that I confirm my December salary date which I did which is the 27th December. But today the 15th December they debited my account without my consent. When I contacted them they said but debit orders are tracked for the 15th December, but when I ask them to refund my account because I never authorised this debit order to be deducted they just say the same thing and are not willing to assist. This is so unacceptable as this debit order was deducted without my consent. I spoke to a Carmen and she kept sending the same email and saying that they tracked the debit order for the 15th December although I never authorised or consented to this debit order being taken and with this debit order being a debicheck I am unable to reverse it
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Replies (4)jG
judy G's updateReviewer Update
16 Dec 2025, 11:31After phoning and emailing , they said that it will be given over to a manager. But still no response or reply. So unacceptable as I didn’t not authorise this transaction. They keep saying that it was tracked for the 15th but on my December salary form that I completed I said that my salary only comes in on the27th December. For a company that says that they care they surely do not care at all otherwise they would have refunded me my money as this debit order was not authorised to be deducted on the 15th. I find it so unacceptable from a company to just do what they want because now I’m in a situation where the only money that I had for the month is gone. I sent them proof of banking confirming that this was not my salary money that came into my account. I just don’t understand how my debt hero can just debit money from your account whenever they want.
jG
judy G's update16 Dec 2025, 11:31
Reviewer Update
After phoning and emailing , they said that it will be given over to a manager. But still no response or reply. So unacceptable as I didn’t not authorise this transaction. They keep saying that it was tracked for the 15th but on my December salary form that I completed I said that my salary only comes in on the27th December. For a company that says that they care they surely do not care at all otherwise they would have refunded me my money as this debit order was not authorised to be deducted on the 15th. I find it so unacceptable from a company to just do what they want because now I’m in a situation where the only money that I had for the month is gone. I sent them proof of banking confirming that this was not my salary money that came into my account. I just don’t understand how my debt hero can just debit money from your account whenever they want.
jG
judy G's updateReviewer Update
17 Dec 2025, 10:00My account was debited incorrectly, I completed the form saying when I would receive my December salary which is the end of the month. But my debit hero decided that they will debit my account on the 15th December . When I asked for a refund the refused which leaves me with no money for the month. I am currently waiting for a reply from them . This is a company that is meant to help someone when they are struggling but debit you incorrectly and there is nothing that you can do because they just don’t care.
jG
judy G's update17 Dec 2025, 10:00
Reviewer Update
My account was debited incorrectly, I completed the form saying when I would receive my December salary which is the end of the month. But my debit hero decided that they will debit my account on the 15th December . When I asked for a refund the refused which leaves me with no money for the month. I am currently waiting for a reply from them . This is a company that is meant to help someone when they are struggling but debit you incorrectly and there is nothing that you can do because they just don’t care.
jG
judy G's updateReviewer Update
17 Dec 2025, 13:31I was debited on the 15th instead of the 27th. I have no money for December. This is absolutely unacceptable and ridiculously as I never requested this to happen. I requested a refund, being told I cannot get a refund as this money is already being distributed to creditors. But I never authorised this request to be debited the 15th. I need management to contact me to state why this is allowed to happen. I am now left in a situation where I have no money and need to pay people, buy food, electricity, petrol and dog food . But because I have no money I can’t do anything. There is not a worry from this company as long as you can debit people.
I request a refund and I am allowed to as this was debited incorrectly.
I request a refund and I am allowed to as this was debited incorrectly.
jG
judy G's update17 Dec 2025, 13:31
Reviewer Update
I was debited on the 15th instead of the 27th. I have no money for December. This is absolutely unacceptable and ridiculously as I never requested this to happen. I requested a refund, being told I cannot get a refund as this money is already being distributed to creditors. But I never authorised this request to be debited the 15th. I need management to contact me to state why this is allowed to happen. I am now left in a situation where I have no money and need to pay people, buy food, electricity, petrol and dog food . But because I have no money I can’t do anything. There is not a worry from this company as long as you can debit people.
I request a refund and I am allowed to as this was debited incorrectly.
I request a refund and I am allowed to as this was debited incorrectly.
My Debt Hero's replyOfficial
16 Jan 2026, 09:32Hi Judy, we’re truly sorry for the continued distress this situation has caused, especially given the financial impact you’ve described. We acknowledge that you’ve already made multiple attempts to resolve this matter and that it was indicated your case would be escalated. The concern around a debit being processed on a date you did not authorise is taken seriously, and this matter is being escalated for management review. For privacy and security reasons, we’re unable to discuss account-specific details on this platform. Please provide your client reference number or account-linked details via one of the secure channels below so this can be urgently reviewed and followed up: https://mydebthero.co.za/support | (+27)21 *** | WhatsApp *** | ***.”
My Debt Hero's reply16 Jan 2026, 09:32
Official
Hi Judy, we’re truly sorry for the continued distress this situation has caused, especially given the financial impact you’ve described. We acknowledge that you’ve already made multiple attempts to resolve this matter and that it was indicated your case would be escalated. The concern around a debit being processed on a date you did not authorise is taken seriously, and this matter is being escalated for management review. For privacy and security reasons, we’re unable to discuss account-specific details on this platform. Please provide your client reference number or account-linked details via one of the secure channels below so this can be urgently reviewed and followed up: https://mydebthero.co.za/support | (+27)21 *** | WhatsApp *** | ***.”