My Debt Hero - more like my debt nightmare

I requested settlement letters of all my accounts late 2023. I was then handed over to Alicia Jantjies who to date has been unresponsive to emails and I have to beg for feedback. Finally all my debts are settled but Wesbank cannot give a paid up letter as there are refunds due. The monthly premium is still debited each month which means Wesbank still cannot assist with a paid up letter. 11 March I sent Alicia Jantjies an email asking to cancel my account and issue me with a W.17 as I will make other arrangements for my debt. On 2 April I finally got a hold of a lady named Leilani who promised me that she will have an agent look into it and get back to me. By 3 April I phoned again to speak to Leilani but had the misfortune of speaking to Elmore Barends, who was extremely rude saying that I cannot cancel with them at all and he cannot disclose his last name and reluctant to give me the contact details of his manager at what time he then put the phone down on me and then blocked my next call after that. Disgusting treatment of clients who pay religiously every month to settle their debts. Once debts are paid you have to go into debt again as the monthly debit order keeps going off