MY DEBT HERO IS NOT RELIABLE

I contacted My Debt Hero after retirement because my pension is too little (R7170.56) to meet my obligation around March 2023. On 03 March 2023 Pearl Jacobs emailed me a welcoming message, and that I HAVE NO OBLIGATION TO CMMUNICATE WITH THE CREDITORS ( Standard Bank Home Loan and Standard Bank Credit card), I'm Protected against 1. Legal action regarding my debt 2. Protected against black listing 3. Protection of my assets. The first agreement was R6 219.42 monthly to be distributed between the two accounts. On 23 March 2023, she emailed another document, stating that the credit card need more R718.00 to increase the amount to R6 937.42. I approved the request. To my surprise Standard Bank credit card is still sendind me statements: I was ordered to pay R8 697.80 on 30 may 2023, today I received another statement that I must pay R11 698.31. I phoned My Bebt Hero, the lady referred me to some one else, the other one does the same. They have so many contact: is ***, ***, ***, email addresses: ***, ***