My Debt Hero - I am incredibly upset!

My FNB accounts have apparently been put on debt review but I enquired with My Debt Hero and literally cancelled the very next day. I did not submit my payslips, ID or bank statements to them. I feel that this whole thing was done very prematurely, because I enquired about it.

I would like it to be known that I have never missed a payment ever and due to my horrific divorce and the fact that my ex-husband is in huge arrears in maintenance due to me, I did look into it.

I have been emailing them to cancel and am now going to Social Media as it seems to be taking a very long time to sort out. They do not always respond to emails and when they do, they say it is being forwarded to the correct dept to be sorted out. I do not want to be on Debt Review and want this entire process to be cancelled. I have sent numerous emails to My Debt Hero to no avail.

I cannot get any information on my FNB revolving credit loan....... If I was put on debt review, then why did my debit order for my loan, get taken off my account?

I would like to reiterate that I do not consent to be in Debt Review and would like this removed off my account.

I cannot see my loan anymore on the app and obviously cannot use my credit card. This is very distressing as I have no idea what is going on. My app says I am not on Debt Review but I have been told by a FNB consultant that I am.

Thank you. Candice Hall