TN
Tshepo N

1 reviews | Active since Aug 2011

21 Aug 2024, 13:14

Lots of Empty promises, hard to reach, great financial consequence to the client

A lot of effort is put at getting you to sign up with lots promises being made.

After signing up, the person who signed you up disappears. You are assigned a new person and she hardly responds to emails and cannot be found by telephone.

I owe way more than I did before joining. My debts have been accumulating interest and its not covered by the payment distribution.

Debt Review should be a good process but MyDebt Hero company might not be the best to pursue. I am full of regrets at this point and need to figure out a way to recover. :(

0
Replies (2)
My Debt Hero
My Debt Hero's reply21 Aug 2024, 16:51
Official
 Good day Tshepo, we apologise if our service has not been as expected. Our office is investigating your matter and will be in contact with you shortly. 
TN
Tshepo N's update17 Sept 2024, 17:25
Reviewer Update
The office investigated and got back to me. However an improvement can be made with the assigned debt consultant cmmunication. They still take too long to respond when contacted.

Only the whatsapp is quick to respond but the assigned debt consultant hardly communicates.