PL
Promise L
1 reviews | Active since Aug 2025
26 Aug 2025, 13:31
Listed under debt review
I was listed under debt review without my consent, and they process everything
Helpful (0)
Replies (3)0
Replies (3)
My Debt Hero's replyOfficial
04 Sept 2025, 14:37 Hi Promise, we’re very sorry to hear about your experience. Please know that My Debt Hero is a registered debt counselling firm regulated by the National Credit Regulator (NCR), and we cannot place anyone under debt review without their consent. We’d like to urgently investigate this for you — please contact our Customer Care Team via https://mydebthero.co.za/support, call (+27)21 ***, WhatsApp ***, or email ***
My Debt Hero's reply04 Sept 2025, 14:37
Official
Hi Promise, we’re very sorry to hear about your experience. Please know that My Debt Hero is a registered debt counselling firm regulated by the National Credit Regulator (NCR), and we cannot place anyone under debt review without their consent. We’d like to urgently investigate this for you — please contact our Customer Care Team via https://mydebthero.co.za/support, call (+27)21 ***, WhatsApp ***, or email ***
PL
Promise L's updateReviewer Update
04 Sept 2025, 14:55Thank you for your response, I have already involved my Attorney regarding this matter as I am certain that I didn't consent to debt review, the matter is now in legal hands.
PL
Promise L's update04 Sept 2025, 14:55
Reviewer Update
Thank you for your response, I have already involved my Attorney regarding this matter as I am certain that I didn't consent to debt review, the matter is now in legal hands.
My Debt Hero's replyOfficial
25 Sept 2025, 16:55Hi Promise, we’re so sorry to hear about your experience. Please know that My Debt Hero is a registered debt counselling firm regulated by the National Credit Regulator (NCR), and no client can legally be placed under debt review without their signed consent. Doing so without authorisation would violate NCR regulations.
We care deeply about our clients and want to urgently help you resolve this matter. Please reach out to our Customer Care Team via https://mydebthero.co.za/support
, call (+27)21 ***, WhatsApp ***, or email ***
so we can review your case immediately
We care deeply about our clients and want to urgently help you resolve this matter. Please reach out to our Customer Care Team via https://mydebthero.co.za/support
, call (+27)21 ***, WhatsApp ***, or email ***
so we can review your case immediately
My Debt Hero's reply25 Sept 2025, 16:55
Official
Hi Promise, we’re so sorry to hear about your experience. Please know that My Debt Hero is a registered debt counselling firm regulated by the National Credit Regulator (NCR), and no client can legally be placed under debt review without their signed consent. Doing so without authorisation would violate NCR regulations.
We care deeply about our clients and want to urgently help you resolve this matter. Please reach out to our Customer Care Team via https://mydebthero.co.za/support
, call (+27)21 ***, WhatsApp ***, or email ***
so we can review your case immediately
We care deeply about our clients and want to urgently help you resolve this matter. Please reach out to our Customer Care Team via https://mydebthero.co.za/support
, call (+27)21 ***, WhatsApp ***, or email ***
so we can review your case immediately