Lack of communication and transparency, putting me further into debt

Item: My Debt Hero
Rating: 1
Author: Ghaleel A

I came to you for help but I’m getting further more in debt , stop being charged and excessive amount of interest on my loan , payment hasn’t been allocated to my loan. Dissatisfied

Helpful (0)

Replies (1)

My Debt Hero's replyOfficial

22 Sept 2025, 17:05

Hi Ghaleel, we’re very sorry to hear about your experience and the stress this has caused. You should never feel left without answers or have payments unallocated while interest continues to build. Please know that My Debt Hero is a registered debt counselling firm regulated by the NCR, and we want to urgently investigate your account to ensure your payments are correctly allocated and your loan is managed properly. Kindly contact our Customer Care Team at https://mydebthero.co.za/support
, call (+27)21 ***, WhatsApp ***, or email ***
so we can escalate this matter immediately.

My Debt Hero's reply22 Sept 2025, 17:05

Official