SD
Salomi D
1 reviews | Active since Mar 2013
01 Feb 2023, 08:03
Just Money making
After a very quick call, selling their product and not explaining the review implications, I immediately within 5 min cancelled it. Yet they still went ahead, got access to my accounts, one spesifically without my approval and without notification, they stopped my cards!!!! On the end of the month!!! When bills needs to be paid. I called 20 times, emailed, yet even after calling and emailing I still got emails from them stating the are finalizing the process!!! I had to contact my bank to ensure them this was not approved, that they need to stop any debit orders from these people goimg off my account. I then got one emailing stating they are canceling it.... but it will take time!!!!
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Replies (2)
My Debt Hero's replyOfficial
02 Feb 2023, 14:10Good day. We confirm we received your cancellation request, and we are processing the cancellation. We have to follow the guidelines form the NCR and it therefore sometimes takes time.
My Debt Hero's reply02 Feb 2023, 14:10
Official
Good day. We confirm we received your cancellation request, and we are processing the cancellation. We have to follow the guidelines form the NCR and it therefore sometimes takes time.
SD
Salomi D's updateReviewer Update
03 Feb 2023, 12:35Its under process??? Really?? I was asked to send the documents Urgently to get the cancellation process started. I have send it immediately.... yet... again... I get asked a day later by *********** staff to send the documents and then another staff member tells me its uploaded. I then ask what is happening?? When are you going to cancel and stop this nonsens... no answer. I then get a message stating I must send a message to the whatsapp number.... your team dont even read the messages!!!! I call the office, they say they cant help me, only person can help and she is not in the office.... but someone else will me back?!!! When???? When are going to ever call someone back?!!!!! When your team contacts clients to sell your product.... please explain to them exactly how this works, how you work(or dont), how you can just block accounts and how you cant communicate.
SD
Salomi D's update03 Feb 2023, 12:35
Reviewer Update
Its under process??? Really?? I was asked to send the documents Urgently to get the cancellation process started. I have send it immediately.... yet... again... I get asked a day later by *********** staff to send the documents and then another staff member tells me its uploaded. I then ask what is happening?? When are you going to cancel and stop this nonsens... no answer. I then get a message stating I must send a message to the whatsapp number.... your team dont even read the messages!!!! I call the office, they say they cant help me, only person can help and she is not in the office.... but someone else will me back?!!! When???? When are going to ever call someone back?!!!!! When your team contacts clients to sell your product.... please explain to them exactly how this works, how you work(or dont), how you can just block accounts and how you cant communicate.