Impatient

Jaydene, I assume my allocated contact person, does not consider that I, her client am not trained in debt services and do not understand most terminology she uses in her telephonic conversations. Jaydene talks over me while I am trying to ask questions and is impatient with my questions to confirm comprehension of my debt review status and the terminology that she uses. I explained that it takes days to receive a reply to e-mails, whether they are directed at her or to the company. I have received answers to most of my questions, but in a poor customer service manner with impatience