I have been struggling to get my paid up letter for one of my settled account

I have been struggling to get my paid up letter for one of my settled account. And the money was incorrectly allocated so which means the account is in arrears since the monthly payments are not correctly allocated. The account was paid up in 2022. After several follow ups and hope is lost. Ewan Adms from DebtHero agile assisted me to get the proof of payment and I sent to the creditor to update my status he deserve a whole pretty 4 stars ⭐⭐⭐⭐