NG
Neroshni G
1 reviews | Active since May 2024
13 Jun 2025, 22:54
Frustrated Client
Every month, this company debits my account but my accounts are still not paid. Nobody is responding to my emails sent. From an amount given, now they want to increase my debit order which is not stipulated on my signed agreement. Since they've debited, my accounts are in arrears.
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My Debt Hero's replyOfficial
09 Sept 2025, 15:13 Hi Neroshni, we’re very sorry to hear about your experience and the stress this has caused. Please know that My Debt Hero is a registered debt counselling firm regulated by the National Credit Regulator (NCR), and payment distribution must follow strict legal processes. We want to urgently review your case — especially regarding the arrears and debit order amount — and provide you with clear feedback. Please reach out to our Customer Care Team via https://mydebthero.co.za/support, call (+27)21 ***, WhatsApp ***, or email *** so we can escalate this immediately.
My Debt Hero's reply09 Sept 2025, 15:13
Official
Hi Neroshni, we’re very sorry to hear about your experience and the stress this has caused. Please know that My Debt Hero is a registered debt counselling firm regulated by the National Credit Regulator (NCR), and payment distribution must follow strict legal processes. We want to urgently review your case — especially regarding the arrears and debit order amount — and provide you with clear feedback. Please reach out to our Customer Care Team via https://mydebthero.co.za/support, call (+27)21 ***, WhatsApp ***, or email *** so we can escalate this immediately.