DOUBLE DEBIT / REFUND

The worst experience trying to get back your own money! At the start of the process, they make it seem as if they have so much empathy for you... My account was debited the 1st month and then one of my creditors debited my account as well (why this even happened in the first place I cannot grasp). Getting my money back for the incorrect debit has been such a mission... Almost a month later and they still have not refunded my money. There are so many turnaround times, then it's documents they requesting but the refund just does not get processed. When you try to call them, you cannot get through to anybody. I've asked via emails for a manager to contact me, but the manager is in "meetings" all day, everyday. I have never experienced such poor customer service in my life. I am a very dissatisfied client still awaiting my refund!