RM
Riyadh M

1 reviews | Active since Jul 2025

17 Jul 2025, 16:39

Dishonest

Misled by the first point of contact at several levels. 1. Was advised it's not debt review so no negative listing with credit bureau, not true 2. No payment due to opt-out since it does not go to the courts to activate , not true , you have to go to court to exit 3. Informed that i could opt-out at any time, not true only way is through court or paid up certificate 4. Was informed that mandate i was signing was just to get bank to allow DHero to verify my status, not true i had actually signed a binding legal contract

My 1st debit order only goes off in 12 days time but appears i can't get out. I blame myself for dropping my guard and my gullibility, but i will take them on via the courts to get out, NCR for misleading and blindsiding the public and hopefully not but possibly approach the ombudsman to have them wrapped on the knuckles, def the first 2 i will approach,

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Replies (1)
My Debt Hero
My Debt Hero's reply06 Sept 2025, 11:52
Official
 Hi Riyadh, we’re very sorry to hear about your experience. Debt review is a legal process regulated by the National Credit Regulator (NCR), and it does require signed consent and formal court processes to enter or exit. We regret if any part of this was not made clear to you from the start, and we take concerns like this very seriously. Please reach out to our Customer Care Team via https://mydebthero.co.za/support, (+27)21 ***, WhatsApp ***, or *** so we can urgently review your case and assist you directly.