Disappointing service

Good day. Trust you well. I have a huge complaint about My Debt Hero. Instead of making my life easier, it has just been complicated. They mess up on the debit order, don't take it off my account and make it my problem. They need to take responsibility for their actions. I then get shoved from pillar to post. It looked and sounded great at the time, now it's just another load of stress. Very disappointing.