AT
Amy T

1 reviews | Active since Aug 2023

10 Jul 2025, 09:44

Devastated by this experience

My first review was deleted so here goes again. My debt hero got me to sign something while on a call to them. Before I signed I asked if signing had any cost or any implication on my credit score and I was told no. (Before deleting this, bring up the call records) This was all incorrect as I now pay almost 25% of my monthly payment to Mydebthero and I’ve been put on the debt review list. I have not completed my application but signed that they could debit me so I am now stuck in this contract that I don’t need. I’m able to make payments at my R4k goes off to them every month but without them I could have cleared my debt 25% faster and no one will help me to get out of this without charging me a fee or clearing the whole amount owed. I’m devastated by this experience.

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Replies (1)
My Debt Hero
My Debt Hero's reply06 Sept 2025, 11:58
Official
 Hi Amy, we’re very sorry to hear how upsetting this experience has been for you. Please know that My Debt Hero is a registered debt counselling firm regulated by the National Credit Regulator (NCR). No client can be placed under debt review without their signed consent, and fees are set in line with NCR regulations. We would like to urgently review your case and provide clarity on your options. Please reach our Customer Care Team via https://mydebthero.co.za/support, call (+27)21 ***, WhatsApp ***, or email ***. 

Best regards,