LJ
Lizelle J
1 reviews | Active since Jan 2013
10 Dec 2024, 08:30
Customer service is a joke at my debt hero!
I have requested an update on my file which has now been ongoing for over a year. I have had to make continuous follow ups and I was advised by Carmen consul today that I am not the only client. Till date, I have no feedback, I am receiving follow ups from my creditor and now all I know is that I am not the only client :)
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Replies (2)
My Debt Hero's replyOfficial
10 Dec 2024, 09:02 Good day Lizelle, we apologise if our service has not been as expected. Our office is investigating your matter and will be in contact with you shortly.
My Debt Hero's reply10 Dec 2024, 09:02
Official
Good day Lizelle, we apologise if our service has not been as expected. Our office is investigating your matter and will be in contact with you shortly.
LJ
Lizelle J's updateReviewer Update
10 Dec 2024, 18:59This useless company has the audacity to tell me the issue has been resolved but I have been asking the same simple question for days now. I am being ignored at every turn.. No one can seem to answer a simple question, they are answering something I did not even ask. I wish I never signed on with this company. They offer thee absolute worst service and the level of incompetence is just unbearable at this point.. I feel like I am dealing with people who can't even read at this point.. PATHETIC! PATHETIC! PATHETIC!
LJ
Lizelle J's update10 Dec 2024, 18:59
Reviewer Update
This useless company has the audacity to tell me the issue has been resolved but I have been asking the same simple question for days now. I am being ignored at every turn.. No one can seem to answer a simple question, they are answering something I did not even ask. I wish I never signed on with this company. They offer thee absolute worst service and the level of incompetence is just unbearable at this point.. I feel like I am dealing with people who can't even read at this point.. PATHETIC! PATHETIC! PATHETIC!