AH
Antonie H

1 reviews | Active since Jun 2025

06 Jun 2025, 14:03

Choose someone else

PLEASE DONT WASTE YOUR TIME AND MONEY. CHOOSE SOMEONE ELSE.

For the last 4 years I have been with this company while I am under debtreview. When I joined this company to assist me I was still feeling the after effects of Covid. They tell you that the procces does not affect your credit record and they assure you that they will arrange everything with the creditors. I have recently decided to check my credit report just to see what the report is on the last 4 years. To my surprise I saw that 2 out of the 3 creditors have been listing payments as missed every single month for the last 4 years. I have tried making contact with this company multiple times to try and get answers as to why this shows as missed payments, and all I get is a generic copy and paste answere. They are happy to take your money but there is absolutely no customer service. After a week there is still no reply.

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Replies (1)
My Debt Hero
My Debt Hero's reply11 Sept 2025, 15:58
Official
 Hi Antonie, we’re very sorry to hear about your experience and the frustration it has caused. Debt review is a regulated process under the National Credit Regulator (NCR), and your creditors should reflect payments accurately once the process is in place. We’d like to urgently investigate why this has not happened in your case and provide you with clear answers. Please reach out to our Customer Care Team via https://mydebthero.co.za/support, call (+27)21 ***, WhatsApp ***, or email *** so we can escalate this immediately.