WP
Wendy P
1 reviews | Active since Aug 2019
22 Jan 2026, 10:31
BAD BAD SERVICE
We started the debt review process with them. Upon receiving all documentation non of my spouses things are showing but the debit order for their amount clearly covers us both. I get no feedback, get sent from pillar to post or get told certain people don't talk to clients. Going on debt review is already stressful and I was told not to worry everything is done perfectly by them and there wont be any issues. When joining i specifically told them I want to deal with one person and not anybody else. I am now dealing with 5 different people and nobody getting back to me on anything
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My Debt Hero's replyOfficial
22 Jan 2026, 13:49Hi Wendy, we’re sorry to hear about your experience and understand how stressful this must be, especially when you’re expecting clear communication during an already difficult process. This is not the level of service we aim to provide, and we’d like to better understand what has happened so it can be addressed. For privacy and security reasons, we’re unable to discuss account-specific matters on this platform. Please provide your client reference number or account-linked details via one of the secure channels below so our Customer Care Team can review and assist you directly: https://mydebthero.co.za/support | (+27)21 *** | WhatsApp *** | ***
My Debt Hero's reply22 Jan 2026, 13:49
Official
Hi Wendy, we’re sorry to hear about your experience and understand how stressful this must be, especially when you’re expecting clear communication during an already difficult process. This is not the level of service we aim to provide, and we’d like to better understand what has happened so it can be addressed. For privacy and security reasons, we’re unable to discuss account-specific matters on this platform. Please provide your client reference number or account-linked details via one of the secure channels below so our Customer Care Team can review and assist you directly: https://mydebthero.co.za/support | (+27)21 *** | WhatsApp *** | ***