AG
Andrea G
1 reviews | Active since Aug 2024
28 Aug 2024, 14:03
17.2 reject form urgent
Due to telephonic consultation I have now been put into debt review , this was not **** clear to me and all funds have been frozen on cards . I there requested a cancelation to where debt hero confirmed is as simple as a submission of a 17.2 Reject form that’s would be supp**** to all banks and myself . Since this communication I have been ghosted and telephonically cannot speak a actual person , I need a urgent contact
Helpful (0)
Replies (7)0
Replies (7)
My Debt Hero's replyOfficial
28 Aug 2024, 14:29Good day Andrea, the withdrawal our of debt review is regulated by the NCR and we have to follow the process. Our office will contact you to discuss this process and see if we can assist you
My Debt Hero's reply28 Aug 2024, 14:29
Official
Good day Andrea, the withdrawal our of debt review is regulated by the NCR and we have to follow the process. Our office will contact you to discuss this process and see if we can assist you
AG
Andrea G's updateReviewer Update
28 Aug 2024, 14:33Is there a number i can contact directly as always the case will call back after logging numerous mails and tickets being opened
AG
Andrea G's update28 Aug 2024, 14:33
Reviewer Update
Is there a number i can contact directly as always the case will call back after logging numerous mails and tickets being opened
AG
Andrea G's updateReviewer Update
29 Aug 2024, 07:43I am still pending contact or number to contact , as per NCR you need to complete and submit to myself and banks a 17.2 reject form and this will resolve the issue .
As per the consumer act i , can cancel this contract that is not in place yet .
Once again first call felt like you would explain hand help but following interaction has been terrible and feels misleading and almost like a *****ulent transaction .
As per the consumer act i , can cancel this contract that is not in place yet .
Once again first call felt like you would explain hand help but following interaction has been terrible and feels misleading and almost like a *****ulent transaction .
AG
Andrea G's update29 Aug 2024, 07:43
Reviewer Update
I am still pending contact or number to contact , as per NCR you need to complete and submit to myself and banks a 17.2 reject form and this will resolve the issue .
As per the consumer act i , can cancel this contract that is not in place yet .
Once again first call felt like you would explain hand help but following interaction has been terrible and feels misleading and almost like a *****ulent transaction .
As per the consumer act i , can cancel this contract that is not in place yet .
Once again first call felt like you would explain hand help but following interaction has been terrible and feels misleading and almost like a *****ulent transaction .
My Debt Hero's replyOfficial
29 Aug 2024, 10:23Hi Andrea, we were experiencing internet and communication issues for the last 2 days, it has been sorted. An agent will be in contact with you shortly.
My Debt Hero's reply29 Aug 2024, 10:23
Official
Hi Andrea, we were experiencing internet and communication issues for the last 2 days, it has been sorted. An agent will be in contact with you shortly.
AG
Andrea G's updateReviewer Update
29 Aug 2024, 15:20Contacted by Shannon from number *** stating is being escalated to another department , this was at 10:43am , i have tried to call again and ghost number .
require update as still no mail or official communication received .
require update as still no mail or official communication received .
AG
Andrea G's update29 Aug 2024, 15:20
Reviewer Update
Contacted by Shannon from number *** stating is being escalated to another department , this was at 10:43am , i have tried to call again and ghost number .
require update as still no mail or official communication received .
require update as still no mail or official communication received .
AG
Andrea G's updateReviewer Update
30 Aug 2024, 07:50As committed to telephonically issue would be escalated and i would be copied in all communication and i am still pending this .
Said would be dealt with all urgency , and is far from this
Need higher management to contact myself today , or will be escalated to the NCR Complaints and legal process started based on misinformation .
Said would be dealt with all urgency , and is far from this
Need higher management to contact myself today , or will be escalated to the NCR Complaints and legal process started based on misinformation .
AG
Andrea G's update30 Aug 2024, 07:50
Reviewer Update
As committed to telephonically issue would be escalated and i would be copied in all communication and i am still pending this .
Said would be dealt with all urgency , and is far from this
Need higher management to contact myself today , or will be escalated to the NCR Complaints and legal process started based on misinformation .
Said would be dealt with all urgency , and is far from this
Need higher management to contact myself today , or will be escalated to the NCR Complaints and legal process started based on misinformation .
AG
Andrea G's updateReviewer Update
02 Sept 2024, 07:11I am still pending official communication of cancellation being processed , it feels as if this company is playing a time wasting game with myself and not assisting to resolve the issue of placing me into debit review without my full understanding. Find this completely unacceptable and require advise if legal action to be taken .
AG
Andrea G's update02 Sept 2024, 07:11
Reviewer Update
I am still pending official communication of cancellation being processed , it feels as if this company is playing a time wasting game with myself and not assisting to resolve the issue of placing me into debit review without my full understanding. Find this completely unacceptable and require advise if legal action to be taken .