Unable to access my information

I paid the annual fee for my credit reports and alerts. Everytime I try to access the site I get the below message. I paid for the service. Why must I send through documents? Via fax nogal. Who the hell uses a fax? It's 2015 for crying out LOUD!!! <br> <br> Hi Nicholas,<br> <br> Your account has been randomly selected for a manual account review and validation.<br> <br> Before we can give you full access to the website, we need you to send us the following information via Fax:<br> <br> A copy of your ID document / Passport.<br> A copy of a utility bill for proof of address.<br> Please fax the documents to *** as soon as possible.<br> <br> IMPORTANT NOTES:<br> <br> No email documents will be accepted for validation. Our validation department will only validate faxed copies of your documents - no exceptions.<br> Failure to provide us with the required documents within 7 days will result in your account being banned and you will be prevented from signing up again in future.<br> Any account that fails manual validation (or if a person does not send the documents at all), is subject to being investigated for possible ***** and/or identity theft attempts.