Mycouriersa Bad Service

Bad bad bad after sales customer service from mycouriersa.co.za. A package sent from Durban to De Aar, Northern Cape arrived with an item inside severely broken as was evident in the pictures forwarded to me by the recipient which i then forwarded to customer services at mycouriersa. A person by the name of Lee Shai Pasqualli rep**** to my complaint that the third party delivery people they use for that region had badly mishandled the package resulting in a laptop battery breaking. Now a laptop battery is a pretty sturdy piece of merchandise and takes a lot of force to break it evident in the pictures sent to Lee. At first he was all nice asking me to fill in a claim form which was duly done and sent. Initial reply was that i would be compensated for the damaged goods however 3 months later there was no word. Upon inquiry as to the status of my claim i was informed by Lee in his own words here "The outcomes is that your parcels were incorrectly captured , so unfortunately we cannot carry the cost ." Incorrectly captured. What does that mean? The fact is that the package sent was mishandled and arrived broken so now the company is trying to distance themselves from the problem. All i can say is only a ***ard distances themselves from a problem instead of facing it and owning up to it. Never can i recommend this company. If they had owned up to their fault i would have not written this review.