You will be falsely penalised and then ignored!

I am extremely disappointed in the pathetic attitude and customer care of MVIA Insure. After having a warranty policy for many years and never missing a premium, my vehicle suddenly broke down due to gears in the gearbox breaking. Upon submitting the claim to repair, they tell me they will only approve 50% of my cover due to a 'wear & tear clause app****'. The failure was purely mechanical (gears breaking is not wear and tear), and the workshop has also confirmed.

Furthermore, I contacted their dispute department, but they have no care in the world to respond to clients. Its been almost 2 weeks now with no response, even after multiple follow ups.

My advice - stay clearly away from them and look for a warranty company who actually cares for their clients.