KB
Kristin B

1 reviews | Active since Dec 2014

03 Jan 2025, 11:42

WORST Service Provider EVER

They dont even deserve a star! The most horrific experience I was with another company and I never had to first do all the work before I was able to take my car in for a service with MVIA its first get a quote then take pictures then do this and then that and then write a essay about why you need a service...... I signed a 3 year contract and I wish I could cancel my policy with immidiate effect! I missed one payment and MVIA didnt inform me or call to make a payment arrangement the email they sent is so misleading and now when I explaine the content of their mail to them and they can see they have messed up, they throw their hands in the air and say well that is sad but it not our problem!

I am ever so sorry I moved to them and warn ALL people to stay away rather go elsewhere even if it cost more because at the end of the day all the airtime and data you will waste on MVIA to get something done will make up for the price you pay.

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Replies (1)
MVIA INSURE
MVIA INSURE's reply06 Jan 2025, 06:57
Official
Dear Kristen,

Thank you for taking the time to share your experience. We apologize for any inconvenience caused and understand how this situation may have affected you. Our team is dedicated to resolving your concerns and improving your experience. 
Please await a call from a Resolutions Specialist so that we may investigate further and ensure a satisfactory resolution. We value your feedback and are committed to regaining your trust.

Best regards,
The MVIA Team