LW
Lesley-Ann Wapo
1 reviews | Active since Jul 2025
25 Jul 2025, 12:24
Worst service I have ever experienced
This is the worst company that we have ever dealt with. They have been "processing" and our claim for the past week. Now the claim has been escalated to management, and the agent cannot to tell us why. We have been paying these people for over a year and the 1st time we claim they can't even process it. I would advise that people stay away from this company.
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Replies (3)0
Replies (3)
MVIA INSURE's replyOfficial
25 Jul 2025, 12:31Hi Lesley-Ann Wapo
We're truly sorry to hear about your experience and sincerely apologise for the delays and frustration caused.
We understand how important it is for claims to be processed timeously, and we regret that this hasn’t been your experience.
Your feedback has been noted, and we’ve escalated the matter for urgent attention, please expect a call from our resolutions department shortly.
Your feedback has been noted, and we’ve escalated the matter for urgent attention, please expect a call from our resolutions department shortly.
Kind regards,
The MVIA Team
The MVIA Team
MVIA INSURE's reply25 Jul 2025, 12:31
Official
Hi Lesley-Ann Wapo
We're truly sorry to hear about your experience and sincerely apologise for the delays and frustration caused.
We understand how important it is for claims to be processed timeously, and we regret that this hasn’t been your experience.
Your feedback has been noted, and we’ve escalated the matter for urgent attention, please expect a call from our resolutions department shortly.
Your feedback has been noted, and we’ve escalated the matter for urgent attention, please expect a call from our resolutions department shortly.
Kind regards,
The MVIA Team
The MVIA Team
LW
Lesley-Ann Wapo's updateReviewer Update
25 Jul 2025, 13:05I appreciate that you guys take complaints seriously. I wish that, you guys respond as quickly to claims as you do to complaints. According to what has been said our claim has been processed. Thank you
LW
Lesley-Ann Wapo's update25 Jul 2025, 13:05
Reviewer Update
I appreciate that you guys take complaints seriously. I wish that, you guys respond as quickly to claims as you do to complaints. According to what has been said our claim has been processed. Thank you
MVIA INSURE's replyOfficial
25 Jul 2025, 13:09Hi Lesley-Ann,
Thank you for your honest and constructive feedback.
We're truly grateful that you’ve recognised our commitment to taking complaints seriously — and we're equally glad to hear that your claim has now been processed.
We're truly grateful that you’ve recognised our commitment to taking complaints seriously — and we're equally glad to hear that your claim has now been processed.
That said, we do take your point to heart and are actively working on reducing turnaround times across the board. Your experience helps us identify where we can do better, and we appreciate you taking the time to share it.
Should you need anything further, we're here to assist.
Kind regards,
MVIA INSURE's reply25 Jul 2025, 13:09
Official
Hi Lesley-Ann,
Thank you for your honest and constructive feedback.
We're truly grateful that you’ve recognised our commitment to taking complaints seriously — and we're equally glad to hear that your claim has now been processed.
We're truly grateful that you’ve recognised our commitment to taking complaints seriously — and we're equally glad to hear that your claim has now been processed.
That said, we do take your point to heart and are actively working on reducing turnaround times across the board. Your experience helps us identify where we can do better, and we appreciate you taking the time to share it.
Should you need anything further, we're here to assist.
Kind regards,