Worst service form motorvaps

I am so unhappy with this company. My vehicle is in for fixing and the workshop add a claim on the 30th already.

When you phone them they say there is outstanding documents and when you phone again they say all the documents is there they waiting for assessment.

I phoned friday about 6 times every time they have a story. If you want to speak to a manager they are in meetings. Phoned again today and now the documents are lost again.

After having a conference call with the workshop , they now have the documents and now i must wait in a que for assessment to approve the claim.

This is the worst worst service ever. No managers available to help and the people there don't now what they are doing.