CR
Cheslin R
1 reviews | Active since Aug 2024
13 Dec 2024, 14:22
WORST SERVICE EVER
This was the worst experience ever, worst part is that it was my first claim. I will never recommend this insurance to anyone. My vehicle was booked into the dealership and 7 am on the 12 December and authorization from them has still note been received this is now hours later. DO NOT MAKE USE OF THIS INSURANCE EVER....I am cancelling this insurance with immediate effect...This is pathetic service, My service amount was worth 2 premiums, could've saved that money and paid cash. Never again...
Helpful (0)
Replies (2)0
Replies (2)
MVIA INSURE's replyOfficial
13 Dec 2024, 14:25Dear Cheslin,
We sincerely apologize for the inconvenience you have experienced. At MVIA, we value your feedback as it helps us improve our services.
We would like to investigate the issue further and provide a solution that meets your expectations.
Please await a call from a Resolutions Specialist so that we may investigate further and ensure a satisfactory resolution.
Thank you for your patience and for giving us the opportunity to address this.
Warm regards,
We sincerely apologize for the inconvenience you have experienced. At MVIA, we value your feedback as it helps us improve our services.
We would like to investigate the issue further and provide a solution that meets your expectations.
Please await a call from a Resolutions Specialist so that we may investigate further and ensure a satisfactory resolution.
Thank you for your patience and for giving us the opportunity to address this.
Warm regards,
MVIA INSURE's reply13 Dec 2024, 14:25
Official
Dear Cheslin,
We sincerely apologize for the inconvenience you have experienced. At MVIA, we value your feedback as it helps us improve our services.
We would like to investigate the issue further and provide a solution that meets your expectations.
Please await a call from a Resolutions Specialist so that we may investigate further and ensure a satisfactory resolution.
Thank you for your patience and for giving us the opportunity to address this.
Warm regards,
We sincerely apologize for the inconvenience you have experienced. At MVIA, we value your feedback as it helps us improve our services.
We would like to investigate the issue further and provide a solution that meets your expectations.
Please await a call from a Resolutions Specialist so that we may investigate further and ensure a satisfactory resolution.
Thank you for your patience and for giving us the opportunity to address this.
Warm regards,
CR
Cheslin R's updateReviewer Update
20 Dec 2024, 11:38Dear MVIA
To date I have not received any feedback or call from the "Resolutions Specialist" as the above stated, this once again proves how pathetic the service is because not even a Hello Peter complaint bothers you.
I would NEVER and I repeat NEVER recommend this insurer to anyone.
This is the weakest level of service I have received in my entire lifetime and taking this policy has been nothing but a waste of money. I am utterly dissatisfied with the service received from the claims department as every time I have called there was not answer to my calls and I held on the call for hours. YOU GUYS ARE THE WORST.
There has not been one good review under your profile and that is such a shame as you are running a slowly failing business. Lets not even get into the call center such a shame. I don't even think you guys can do better. Its clearly a matter of incompetence from the business and its management teams as they do not know how to run a business, Your capacity issues should not have any impact on your clients.
HIRE MORE STAFF AND DO BETTER! You are PATHETIC!!!!!! @ Troy van der Westhuyzen Look into the complaints of the business that you are running.
To date I have not received any feedback or call from the "Resolutions Specialist" as the above stated, this once again proves how pathetic the service is because not even a Hello Peter complaint bothers you.
I would NEVER and I repeat NEVER recommend this insurer to anyone.
This is the weakest level of service I have received in my entire lifetime and taking this policy has been nothing but a waste of money. I am utterly dissatisfied with the service received from the claims department as every time I have called there was not answer to my calls and I held on the call for hours. YOU GUYS ARE THE WORST.
There has not been one good review under your profile and that is such a shame as you are running a slowly failing business. Lets not even get into the call center such a shame. I don't even think you guys can do better. Its clearly a matter of incompetence from the business and its management teams as they do not know how to run a business, Your capacity issues should not have any impact on your clients.
HIRE MORE STAFF AND DO BETTER! You are PATHETIC!!!!!! @ Troy van der Westhuyzen Look into the complaints of the business that you are running.
CR
Cheslin R's update20 Dec 2024, 11:38
Reviewer Update
Dear MVIA
To date I have not received any feedback or call from the "Resolutions Specialist" as the above stated, this once again proves how pathetic the service is because not even a Hello Peter complaint bothers you.
I would NEVER and I repeat NEVER recommend this insurer to anyone.
This is the weakest level of service I have received in my entire lifetime and taking this policy has been nothing but a waste of money. I am utterly dissatisfied with the service received from the claims department as every time I have called there was not answer to my calls and I held on the call for hours. YOU GUYS ARE THE WORST.
There has not been one good review under your profile and that is such a shame as you are running a slowly failing business. Lets not even get into the call center such a shame. I don't even think you guys can do better. Its clearly a matter of incompetence from the business and its management teams as they do not know how to run a business, Your capacity issues should not have any impact on your clients.
HIRE MORE STAFF AND DO BETTER! You are PATHETIC!!!!!! @ Troy van der Westhuyzen Look into the complaints of the business that you are running.
To date I have not received any feedback or call from the "Resolutions Specialist" as the above stated, this once again proves how pathetic the service is because not even a Hello Peter complaint bothers you.
I would NEVER and I repeat NEVER recommend this insurer to anyone.
This is the weakest level of service I have received in my entire lifetime and taking this policy has been nothing but a waste of money. I am utterly dissatisfied with the service received from the claims department as every time I have called there was not answer to my calls and I held on the call for hours. YOU GUYS ARE THE WORST.
There has not been one good review under your profile and that is such a shame as you are running a slowly failing business. Lets not even get into the call center such a shame. I don't even think you guys can do better. Its clearly a matter of incompetence from the business and its management teams as they do not know how to run a business, Your capacity issues should not have any impact on your clients.
HIRE MORE STAFF AND DO BETTER! You are PATHETIC!!!!!! @ Troy van der Westhuyzen Look into the complaints of the business that you are running.