Worst service ever

I just experienced ridiculous service from MVIA. Two weeks back I had car breakdown and took it to RMI approved service provider. Quote was submitted along supporting documents. I received an sms that my claim was AUTHORIZED then two days later I'm told sms was sent in error Accessor is dispatched to service provider, now out of three mechanical items that are faulty (high pressure fuel pump, EPK module and Auxi****y water pump) only one is going to be covered and at only 50% of amount on the quote other two items won't be covered. This is the worst service i have ever come across. On the hand I have been recommending service and warranty plan from MVIA to my family and friends due to their affordable prices but we will all cancel and rather pay for more expensive premium with another company for better service.