Worst service

Worst service

When I had taken up the policy for the mechanical warranty, I was told the dekra report that I have will be accepted, which was sent to them on the 24th of June 2024 on the 27th of August, I received an email that my dekra report will not be accepted, it is 2 months later that this communication was provided which is absolute bull****, I have called the call center requesting cancelation and a refund as I believe my vehicle was not covered over the 2 months and I wasted my money paying for a warranty that does not communicate properly and on time with you, I was told to send an email for cancellation, which was the incorrect email address, then I called again and resent the email, a manager would not come on the line, I kept on getting a response The manager is busy which is ridiculous, I need someone who can work on this and getting my cancelation and refund sorted

Reference number ***4 is the call Reference and the agents name is Aletha uunona, worst service