1 reviews | Active since Jan 2023
Worst Service
I have a warranty policy with MVIA and I recently had a mechanical breakdown with my vehicle 12th October 2023. As per the policy I pulled over and called the roadside assistance . My vehicle was towed to and RMI workshop . The mechanics at the workshop stated the there is an issue with my gearbox and needs to be fixed an Assessor from MVIA went out test drove my car and said to the mechanics yes there is a problem and needs to be fixed. Ok that being said info was taken back to the company where the finalizing of the claim needed to be actioned . MVIA rejected my claim stating that this is a "WEAR AND TEAR" issue on my gearbox. I fail to understand how this is a "WEAR AND TEAR" issue .According to the workshop this a failure on a component which is internal . I have sent through my complaint to MVIA's complaint department on the 16th October 2023. The sent me an acknowledgement where they will start working on the investigation and to date i have not received any communication at all. I have sent many follow ups I also called their support desk and the agent could only tell me that the complaints department is working on the investigation. A week has now passed . I am not sure of where to go from here. Worst is they tell me that if i fail to fix the problem at my own cost no further claims will get approved . Excuse my wording. I will have to get the call recordings to have the exact feedback I was provided with. Absolute nonsense . I am stuck without a vehicle which is a huge inconvenience to me . I need help ASAP. I also stated that they should reimburse my installments and I will seek another company who will be able to assist me . Had I known there would be such issues I would have not taken up the policy with MVIA.
We acknowledge receipt of your complaint and sincerely appreciate the time you took to bring this matter to our attention.
Your complaint has been elevated to our independent Complaint and Compliance Department for a thorough investigation. We assure you that we will provide timely feedback on the progress and findings of the investigation. Please be advised that the investigation process may encounter some delays, as we need to gather information from external parties to ensure a comprehensive assessment.
It is essential to note that the product procured through your preferred intermediary is administered by MVIA (Pty) Ltd and is subject to specific terms and conditions. These terms will be diligently app**** throughout the investigative process.
Upon reaching a conclusion and determining the outcome, we will furnish you with a formal written response.
We appreciate your patience and the opportunity to address and resolve this matter.
Warm Regards,
We acknowledge receipt of your complaint and sincerely appreciate the time you took to bring this matter to our attention.
Your complaint has been elevated to our independent Complaint and Compliance Department for a thorough investigation. We assure you that we will provide timely feedback on the progress and findings of the investigation. Please be advised that the investigation process may encounter some delays, as we need to gather information from external parties to ensure a comprehensive assessment.
It is essential to note that the product procured through your preferred intermediary is administered by MVIA (Pty) Ltd and is subject to specific terms and conditions. These terms will be diligently app**** throughout the investigative process.
Upon reaching a conclusion and determining the outcome, we will furnish you with a formal written response.
We appreciate your patience and the opportunity to address and resolve this matter.
Warm Regards,
This is so pathetic. Firstly the time you taken haven to respond . then below you refer to me as someone else . I am Kameron Govender and not "Bonginkosi"
This is so pathetic. Firstly the time you taken haven to respond . then below you refer to me as someone else . I am Kameron Govender and not "Bonginkosi"