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Unathi P

1 reviews | Active since Jun 2024

03 Jul 2024, 16:21

Worst experience ever!

Worst experience ever. My vehicle is still standing at the panel beaters and not sure when it will ever leave that place in a driving condition because of steering rack problems, in-fact a control module you guys can not cover. I was told sorry Sir the payment of R73000 in repairs is for you to settle and I have been paying for some time for this warranty plan. I believe MVIA should have experienced sales staff, they should know all types of vehicles before accepting them and not be greedy to make sales. I wrote a email 3 weeks ago and I have been waiting for a reply since and I'm not going to stop posting on this platform till I get your attention. If you guys cant help me at least pay me back for the months i have been paying this plan.

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Replies (1)
MVIA INSURE
MVIA INSURE's reply03 Jul 2024, 16:30
Official
Hi Unathi,

 We’re sorry to hear about your experience and any inconvenience it may have caused you. We would like to let you know that we take customer feedback very seriously as we are always striving to improve our services. Your query has been escalated and one of our agents will contact you as soon as possible. 

Kind Regards 
MVIA