MN
Magen N
1 reviews | Active since Nov 2023
14 Nov 2023, 16:54
Worst company ever. Don’t waste you money!!!!
The worst company ever with the most shocking customer service. Pre-sales is brilliant and after that they are useless. I can’t even get the policy activated after calling in over 10 times in a month. Promises to escalate to the correct department and nothing happens. I’m surprised they are still in business. No management to escalate as well.
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Replies (2)
MVIA INSURE's replyOfficial
21 Nov 2023, 11:57Dear Magen,
We acknowledge receipt of your complaint and sincerely appreciate the time you took to bring this matter to our attention.
Your complaint has been elevated to our independent Complaint and Compliance Department for a thorough investigation. We assure you that we will provide timely feedback on the progress and findings of the investigation. Please be advised that the investigation process may encounter some delays, as we need to gather information from external parties to ensure a comprehensive assessment.
It is essential to note that the product procured through your preferred intermediary is administered by MVIA (Pty) Ltd and is subject to specific terms and conditions. These terms will be diligently app**** throughout the investigative process.
Upon reaching a conclusion and determining the outcome, we will furnish you with a formal written response.
We appreciate your patience and the opportunity to address and resolve this matter.
Warm Regards,
MVIA INSURE's reply21 Nov 2023, 11:57
Official
Dear Magen,
We acknowledge receipt of your complaint and sincerely appreciate the time you took to bring this matter to our attention.
Your complaint has been elevated to our independent Complaint and Compliance Department for a thorough investigation. We assure you that we will provide timely feedback on the progress and findings of the investigation. Please be advised that the investigation process may encounter some delays, as we need to gather information from external parties to ensure a comprehensive assessment.
It is essential to note that the product procured through your preferred intermediary is administered by MVIA (Pty) Ltd and is subject to specific terms and conditions. These terms will be diligently app**** throughout the investigative process.
Upon reaching a conclusion and determining the outcome, we will furnish you with a formal written response.
We appreciate your patience and the opportunity to address and resolve this matter.
Warm Regards,
MN
Magen N's updateReviewer Update
22 Nov 2023, 14:30Once again it shows what type of company we have to deal with. A copy and paste reply with another person's name as reference.
MN
Magen N's update22 Nov 2023, 14:30
Reviewer Update
Once again it shows what type of company we have to deal with. A copy and paste reply with another person's name as reference.