1 reviews | Active since Dec 2018
worse service EVER - USE ANOTHER COMPANY!
Worse experience everytime,
You pay your premiums on time, however getting assistance when you need to claim is a hustle, i spend 35min waiting for just my call to be answered, from number 16 to 1...how many call center agents are attending to our calls?
I first submitted my claim online, no response to that... then sent emails... vague responses with no auth number... THEN great they send an email saying someone will call me...how many days will that take? Dare i miss my service time / mileage they will say i must pay the difference... at sales stage they explain the claims process to be hustle free.... LIES ...
When you finally get through to someone, i was informed my claim needed to be submitted to the upgrades department, who told me this...when? when will my claim be paid out , this is a stressful process,
The last time i had to pay extra because i had missed my service time, this time i am on time as per what was advised by them and then they say ..No you need to upgrade...why was i not informed of this.... i could scream at the level of poor service they have...
We acknowledge receipt of your complaint and sincerely appreciate the time you took to bring this matter to our attention.
Your complaint has been elevated to our independent Complaint and Compliance Department for a thorough investigation. We assure you that we will provide timely feedback on the progress and findings of the investigation. Please be advised that the investigation process may encounter some delays, as we need to gather information from external parties to ensure a comprehensive assessment.
It is essential to note that the product procured through your preferred intermediary is administered by MVIA (Pty) Ltd and is subject to specific terms and conditions. These terms will be diligently app**** throughout the investigative process.
Upon reaching a conclusion and determining the outcome, we will furnish you with a formal written response.
We appreciate your patience and the opportunity to address and resolve this matter.
Warm Regards,
We acknowledge receipt of your complaint and sincerely appreciate the time you took to bring this matter to our attention.
Your complaint has been elevated to our independent Complaint and Compliance Department for a thorough investigation. We assure you that we will provide timely feedback on the progress and findings of the investigation. Please be advised that the investigation process may encounter some delays, as we need to gather information from external parties to ensure a comprehensive assessment.
It is essential to note that the product procured through your preferred intermediary is administered by MVIA (Pty) Ltd and is subject to specific terms and conditions. These terms will be diligently app**** throughout the investigative process.
Upon reaching a conclusion and determining the outcome, we will furnish you with a formal written response.
We appreciate your patience and the opportunity to address and resolve this matter.
Warm Regards,