CB
Charnene B
1 reviews | Active since Feb 2019
22 Oct 2024, 18:19
WONT RECOMMEND THEIR SEVICE PLAN TO ANYONE
Took out a Service plan and my first claim put through I had to pay for the service out of my own pocket and I ask them to cancel the policy and still no response or acknowledgement receives on my request.
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Replies (2)
MVIA INSURE's replyOfficial
23 Oct 2024, 07:01Hi Charnene
Thank you for sharing your experience with us; apologies for any inconvenience or upset caused. We would like you to know that we take customer feedback seriously, as we continuously strive to improve our service. We have escalated your query to the relevant department, and one of our specialists will contact you soon. We hope to turn this around for you.
Kind regards,
MVIA
Thank you for sharing your experience with us; apologies for any inconvenience or upset caused. We would like you to know that we take customer feedback seriously, as we continuously strive to improve our service. We have escalated your query to the relevant department, and one of our specialists will contact you soon. We hope to turn this around for you.
Kind regards,
MVIA
MVIA INSURE's reply23 Oct 2024, 07:01
Official
Hi Charnene
Thank you for sharing your experience with us; apologies for any inconvenience or upset caused. We would like you to know that we take customer feedback seriously, as we continuously strive to improve our service. We have escalated your query to the relevant department, and one of our specialists will contact you soon. We hope to turn this around for you.
Kind regards,
MVIA
Thank you for sharing your experience with us; apologies for any inconvenience or upset caused. We would like you to know that we take customer feedback seriously, as we continuously strive to improve our service. We have escalated your query to the relevant department, and one of our specialists will contact you soon. We hope to turn this around for you.
Kind regards,
MVIA
CB
Charnene B's updateReviewer Update
26 Oct 2024, 11:41Still no feedback nor confirmation received on my cancellation request.
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CB
Charnene B's update26 Oct 2024, 11:41
Reviewer Update
Still no feedback nor confirmation received on my cancellation request.
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