NM
Nomsa M

1 reviews | Active since Nov 2011

07 May 2025, 14:37

Very bad service.

MVIA is definitely about taking money from people and not provide due service, I want to know where on earth have you seen a major service of 120000 turned into a minor service, they are telling me my car does not need filters. Really? they are using a schedule for new cars on old cars just as long as the name is the same, I drive a Chery tiggo 2018 which was discontinued even Chery SA does not have the schedule for this vehicle anymore I know because i requested one from them and they are currently asking their technicians for this schedule because I demanded it from them so that I can send it to MVIA. Fact of the matter is that MVIA Insure does not approve any quote because they want to make money from us. Tell me who cuts a full major service to just interim or minor at 120 000 km? honestly this is a ******* these people will rip you off. learn from me everyone! Save your money you will avoid all headaches from MVIA. I want MVIA to show me the schedule of the Tiggo they are using that does not require filters for my vehicle. Now they are not approving my re-quote. tell me why

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Replies (1)
MVIA INSURE
MVIA INSURE's reply12 May 2025, 14:10
Official
 Good Day Nomsa

We are sorry to learn about your experience and assure you that your feedback regarding the matter is being taken seriously. 
Please await a call from a Resolutions Specialist so that we may investigate your experience further and ensure a satisfactory resolution.  

Thank you for bringing this to our attention and for allowing us the opportunity to make amends.

Sincerely,
The MVIA Team