1 reviews | Active since Feb 2025
Valid Refund Still not finalised
If I could give you Zero stars I would. My Refund query with Ref No. *** has been ongoing since Dec 2024. Emails are constantly ignored. Call Centre agents promise to call back, but do not. Eventually the refund was processed, however the refund was for R2 082.26 and only R1 944.26 was processed. Many emails were sent to try an address this, all were ignored. Eventually a call centre agent agreed a mistake was made with the calculation of the refund. This incorrect calculation was a direct result of MVIA incompetence. If you incorrectly debit R2 082.26 when a policy is cancelled, you should refund the correct amount. If I take this matter up with the OSTI, MVIA will be liable for +- R4 500.00 charge just because I lodge a complaint. If I have not had resolution, I will no option but to follow this route.
Thank you for bringing this to our attention. We sincerely regret the frustration and inconvenience you have experienced regarding your refund query. This is not the level of service we strive to provide, and we truly understand how important it is to have this matter resolved quickly and accurately.
Please be assured that we are prioritizing this matter and will be reviewing your refund discrepancy urgently. One of our senior representatives will reach out to you to confirm the necessary corrective action.
Your feedback is invaluable in helping us improve our service, and we truly appreciate your patience while we work toward a resolution. If there is anything further we can do to assist you in the meantime, please contact us.
Sincerely,
The MVIA Team
Thank you for bringing this to our attention. We sincerely regret the frustration and inconvenience you have experienced regarding your refund query. This is not the level of service we strive to provide, and we truly understand how important it is to have this matter resolved quickly and accurately.
Please be assured that we are prioritizing this matter and will be reviewing your refund discrepancy urgently. One of our senior representatives will reach out to you to confirm the necessary corrective action.
Your feedback is invaluable in helping us improve our service, and we truly appreciate your patience while we work toward a resolution. If there is anything further we can do to assist you in the meantime, please contact us.
Sincerely,
The MVIA Team