DF
David F

1 reviews | Active since Oct 2013

28 Jun 2024, 10:19

Useless service

Do NOT I repeat do not take out a policy or deal with this company in any way. They do not know the content of their own schedules. I have a schedule that states clearly that if a non covered component fails and covered components fail because of the non covered component the policy will cover the covered components. Now you would think that they would settle nope now they send an Assesor out and he says that the clutch is just worn. The garage who is RMI has stated in their report that the clutch and release bearing failed as a result of the flywheel. Who do I believe? But the Assesor has photos. Who you still have no service. But here is the kicker! I receive an email stating the following. The flywheel is covered. You can’t make this up. I kid you not. Stay away

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Replies (2)
MVIA INSURE
MVIA INSURE's reply28 Jun 2024, 14:21
Official
Hi David,

We are disappointed to see this review. Apologies for any inconvenience or upset caused during your experience. We would like you to know that we take customer feedback seriously, as we are always striving to improve our services. We have escalated your query to the relevant department, and one of our agents will contact you soon. We hope to turn this around for you.

Kind regards,
MVIA.
DF
David F's update28 Jun 2024, 15:44
Reviewer Update
Have you noticed that you have about 20 positive reviews on hello Peter and about 300 negative reviews? You just do not like paying out on claims. You are useless and should not be allowed to operate. You just don’t deliver on your own policy promises