tT
tebogom T

1 reviews | Active since Apr 2011

17 Feb 2024, 10:28

USELESS AND DISHONEST

I infact don’t want to give this useless insurance any star. They don’t deserve any star but a -0. Please no one must insure or have an extended motor warranty with this people. They are not honest nor will they pay any claim. They look for excuses not to pay a claim. They repudiated 2 of my claims meanwhile the dealer recommended and explained that it was not wear and tear but mechanical fault. What is the reason we are taking up extended warranty? For such unfortunate incidents. When I wrote to request my premiums back at least because they pay for nothing. They did not even acknowledged my e mail. They are so unprofessional, rude and unhelpful!! Please don’t use MVIA PLEASE! For peace of mind. When I send an e mail to cancel the insurance, I still had to call them to acknowledge the e mail after a week that I sent the e mail. They are so useless!!! Why I must I write a letter to cancel l? When I took up the insurance, it was done telephonically. What is the reason I can’t cancel telephonically?

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Replies (2)
tT
tebogom T's update17 Feb 2024, 16:14
Reviewer Update
This useless and unprofessional insurance has responded on e mail because I have written on hellopeter. I have sent my unhappiness over a month ago and they have never bothered to acknowledge my e mail. They are telling me bull about the fact that, I should be patient in terms of their responses! What the hell MVIA! How come you responded today based on my public hellopeter platform! You are useless and I will not recommend anyone to have an extended warranty with this insurance. I want my premiums back because you pay for nothing!!!
MVIA INSURE
MVIA INSURE's reply17 Feb 2024, 16:40
Official
Good Day 

Your outcome to your complaint raised was emailed back to you. 

Kind Regards 
MVIA Complaints and Compliance Department