DT
Donovan T

1 reviews | Active since Jan 2022

24 Mar 2025, 20:38

Unhappy customer

I mean, but why do you have mechanical warranty When it comes to claiming, then these people have a lot of things I have to send each other technical reports. I don't know why I'm another customer of theirs. My car's turbo is broken as is my engine and they still have a lot of issues to pay.

0
Replies (3)
DT
Donovan T's update25 Mar 2025, 06:18
Reviewer Update
You guys let me stress, my car has been at the repair for over a month and you guys are looking for technical report every time.
MVIA INSURE
MVIA INSURE's reply25 Mar 2025, 06:29
Official
Good Day Donovan,

We are sorry to learn about your claiming experience and assure you that your feedback regarding the matter is being taken seriously. 
Please await a call from a Resolutions Specialist so that we may investigate your claim further and ensure a satisfactory resolution.  

Thank you for bringing this to our attention and for allowing us the opportunity to make amends.

Sincerely,
The MVIA Team
DT
Donovan T's update26 Mar 2025, 17:13
Reviewer Update
You just have to explain to the ombudsman because I'm going to hand you over to the ombudsman