MW
Mario W
1 reviews | Active since Jul 2018
08 Apr 2025, 11:47
Unhappy client
Good day Motorplan Direct,
I am writing to follow up on an appeal I submitted to ***re on 24 March 2025. Despite several follow-up attempts and an additional email sent to ***, I have not received any response to date.
I am now reaching out via this platform in the hope of receiving a response. Kindly make contact with me at your earliest convenience to acknowledge receipt of my appeal and advise on the next steps.
Policy Number: MPD MO-*** Claim Number: MPD1RECT***7
Your assistance in this matter would be greatly appreciated.
Kind regards, Mario Williams
Helpful (0)
Replies (4)0
Replies (4)
MVIA INSURE's replyOfficial
08 Apr 2025, 12:00 Good Day Mario
We are sorry to learn about your service experience and assure you that your feedback regarding the matter is being taken seriously.
Please await a call from a Resolutions Specialist so that we may investigate your refund further and ensure a satisfactory resolution.
Thank you for bringing this to our attention and for allowing us the opportunity to make amends.
Sincerely,
The MVIA Team
We are sorry to learn about your service experience and assure you that your feedback regarding the matter is being taken seriously.
Please await a call from a Resolutions Specialist so that we may investigate your refund further and ensure a satisfactory resolution.
Thank you for bringing this to our attention and for allowing us the opportunity to make amends.
Sincerely,
The MVIA Team
MVIA INSURE's reply08 Apr 2025, 12:00
Official
Good Day Mario
We are sorry to learn about your service experience and assure you that your feedback regarding the matter is being taken seriously.
Please await a call from a Resolutions Specialist so that we may investigate your refund further and ensure a satisfactory resolution.
Thank you for bringing this to our attention and for allowing us the opportunity to make amends.
Sincerely,
The MVIA Team
We are sorry to learn about your service experience and assure you that your feedback regarding the matter is being taken seriously.
Please await a call from a Resolutions Specialist so that we may investigate your refund further and ensure a satisfactory resolution.
Thank you for bringing this to our attention and for allowing us the opportunity to make amends.
Sincerely,
The MVIA Team
MW
Mario W's updateReviewer Update
08 Apr 2025, 12:10 Dear MVIA Team,
Thank you for your response on this platform.
I kindly request that all further communication be sent via email, rather than by phone call. I would prefer to continue using this formal channel, as I have already submitted all relevant evidence and supporting documentation in writing.
Your cooperation in this regard is appreciated.
Kind regards,
Mario Williams
Policy Number: MPD MO-***
Claim Number: MPD1RECT***7
Thank you for your response on this platform.
I kindly request that all further communication be sent via email, rather than by phone call. I would prefer to continue using this formal channel, as I have already submitted all relevant evidence and supporting documentation in writing.
Your cooperation in this regard is appreciated.
Kind regards,
Mario Williams
Policy Number: MPD MO-***
Claim Number: MPD1RECT***7
MW
Mario W's update08 Apr 2025, 12:10
Reviewer Update
Dear MVIA Team,
Thank you for your response on this platform.
I kindly request that all further communication be sent via email, rather than by phone call. I would prefer to continue using this formal channel, as I have already submitted all relevant evidence and supporting documentation in writing.
Your cooperation in this regard is appreciated.
Kind regards,
Mario Williams
Policy Number: MPD MO-***
Claim Number: MPD1RECT***7
Thank you for your response on this platform.
I kindly request that all further communication be sent via email, rather than by phone call. I would prefer to continue using this formal channel, as I have already submitted all relevant evidence and supporting documentation in writing.
Your cooperation in this regard is appreciated.
Kind regards,
Mario Williams
Policy Number: MPD MO-***
Claim Number: MPD1RECT***7
MW
Mario W's updateReviewer Update
11 Apr 2025, 15:30Dear MVIA Team,
You previously assured me that a Resolutions Specialist would be in contact. Despite this, I have continued to reach out to your dispute department via email, yet I have received no response to date.
This ongoing lack of communication is unacceptable. I urge you to treat this matter with the urgency it deserves and provide a clear update without further delay.
Regards,
Mario Williams
You previously assured me that a Resolutions Specialist would be in contact. Despite this, I have continued to reach out to your dispute department via email, yet I have received no response to date.
This ongoing lack of communication is unacceptable. I urge you to treat this matter with the urgency it deserves and provide a clear update without further delay.
Regards,
Mario Williams
MW
Mario W's update11 Apr 2025, 15:30
Reviewer Update
Dear MVIA Team,
You previously assured me that a Resolutions Specialist would be in contact. Despite this, I have continued to reach out to your dispute department via email, yet I have received no response to date.
This ongoing lack of communication is unacceptable. I urge you to treat this matter with the urgency it deserves and provide a clear update without further delay.
Regards,
Mario Williams
You previously assured me that a Resolutions Specialist would be in contact. Despite this, I have continued to reach out to your dispute department via email, yet I have received no response to date.
This ongoing lack of communication is unacceptable. I urge you to treat this matter with the urgency it deserves and provide a clear update without further delay.
Regards,
Mario Williams
MW
Mario W's updateReviewer Update
15 Apr 2025, 14:09 Dear MVIA, It goes without saying that I am deeply disappointed in the service I’ve received. Despite numerous attempts to get a response, you have consistently failed to follow through—even after publicly committing to get back to me.
Your lack of accountability and communication speaks volumes and reflects a serious lack of integrity.
At this point, I no longer see any value in this product and would like to use this platform to warn others of the poor service experience.
Kindly contact me without further delay to proceed with the cancellation of this policy.
Mario Williams
Your lack of accountability and communication speaks volumes and reflects a serious lack of integrity.
At this point, I no longer see any value in this product and would like to use this platform to warn others of the poor service experience.
Kindly contact me without further delay to proceed with the cancellation of this policy.
Mario Williams
MW
Mario W's update15 Apr 2025, 14:09
Reviewer Update
Dear MVIA, It goes without saying that I am deeply disappointed in the service I’ve received. Despite numerous attempts to get a response, you have consistently failed to follow through—even after publicly committing to get back to me.
Your lack of accountability and communication speaks volumes and reflects a serious lack of integrity.
At this point, I no longer see any value in this product and would like to use this platform to warn others of the poor service experience.
Kindly contact me without further delay to proceed with the cancellation of this policy.
Mario Williams
Your lack of accountability and communication speaks volumes and reflects a serious lack of integrity.
At this point, I no longer see any value in this product and would like to use this platform to warn others of the poor service experience.
Kindly contact me without further delay to proceed with the cancellation of this policy.
Mario Williams