Unhappy

I signed up for a policy last year with the insurer. I have since had a claim for the oil separator on my car which was declined after my car was with the dealership for 3 weeks. I now have a service coming up and I have been sent from pillar to post ( one department after the other with endless hours wasted this week. All I am trying to attain is if my service will be covered. I have never had so much frustration as a customer. I am of the opinion that you sign up, they bill you monthly only to not provide you with the service you need. This motor plan is supposed to make life easier and stress free but that has not been my experience at all. I have been on line for an hour and a half only to be reverted to another department and when you run out of airtime no one calls back. It has been a painful