Unfair Premium Increase & Poor Service

Dear HelloPeter Team,

I am writing to express my dissatisfaction with the service I’ve received from MVIA Select Service Plan Policy, with Policy Number ***. I have been paying R970 per month for a full year without submitting any claims, and I was expecting a significant reduction in my premium. However, despite my loyalty and no claims, the premium reduction offered is only R137, which I find inadequate and unfair given my clean record.

Additionally, I have taken steps to reduce my driving patterns, yet the insurance provider has only offered to reduce the term of my contract to seven months, which is not a reasonable solution. I believe I am being unfairly treated, especially considering the lack of response and the delays in addressing my concerns. The time taken to respond to my emails has been frustrating, and I feel as though my concerns are not being prioritized.

I request a thorough review of my case and a more reasonable reduction in my premiums, reflecting my safe driving and claim-free history. I expect a prompt and clear resolution to this matter, as I am considering further actions if this issue is not resolved satisfactorily.

Thank you for your attention to this matter. I look forward to your swift response.

Sincerely, Lame Morubane *** SERVPL-***