Unacceptable

<div>I am writing to express my deep disappointment and frustration with the service I have received. I called in to book my car for service, which was authorized, and I took my car in yesterday. However, by 12:00 PM, I received a call from VW informing me that the car was ready for pick-up, but they had not yet received payment. I immediately notified you of this issue, and I was informed that my payment approval was submitted late and that the payment would be processed today. However, I am still waiting for payment to be made, and my car remains unavailable to me. It has now been two days without my car, which is causing significant inconvenience. I am struggling to understand how your operations work. I have been making my payments every month as required, yet it seems difficult for you to process payments on your end when needed. This is not only frustrating but also unacceptable, especially since the contract specifies that I should request approval before taking my car in for service, which I did. It is concerning that I have not missed a single payment, yet I am being treated this way. The lack of timely action is worrying, and I expect this matter to be resolved immediately. And i have been phoning the whole day with no respond . Please address this issue without further delay, as this situation is causing significant disruption</div>