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Nikki S

1 reviews | Active since Feb 2025

04 Feb 2025, 20:01

Totally Misleading Motor Warranty

Stay far away from any motor products, they will sell you the world. You ask all the questions and the answer is yes if you take the big one you unlimited cover on many listed items, engine/gearbox/cooling system to name a few and no excess, you pay your premiums for more than a year and then have a claim which is rejected because the component is not listed, the engine is overheating which you have 30K cover for and they change it to cooling system where they only cover 2 parts. When questioned they basically say IF YOU DONT LIKE IT GO TO THE OMBUDSMAN....well I am going to go to the ombudsman and will keep posting on social media platforms are the shocking misleading sales blurbs

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Replies (1)
MVIA INSURE
MVIA INSURE's reply05 Feb 2025, 14:03
Official
 Dear Nikki,

We are sorry to learn about your experience and assure you that your feedback is being taken seriously. 
At MVIA, customer satisfaction is our top priority, and we regret falling short in this instance. Please await a call from a Resolutions Specialist so that we may investigate further and ensure a satisfactory resolution.  

Thank you for bringing this to our attention and for allowing us the chance to make amends.

Sincerely,
The MVIA Team