This is my first service to be booked with motorvaps, I’ve sent through two emails yesterday without response, I called today and guess what? I waited 14 minutes on the line to speak to an agent

This is my first service to be booked with motorvaps, I’ve sent through two emails yesterday without response, I called today and guess what? I waited 14 minutes on the line to speak to an agent. I had to resend the email again and the matter is still referred to the booking department which now I’ll just have to wait and see if I’ll get authorised or not! But with my experience with other companies your service is disheartening and demotivating