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Albert van der Burgh

1 reviews | Active since Mar 2025

01 Apr 2025, 08:10

They'll debit your account after you've cancelled your policy.

My previous review was removed because one of my choice words was a bit harsh, and for that I apologise. But this one isn't much better (minus the spicy wording). I cancelled my policy but they still debited my account today, so that's why I decided to get back on this horse. In a nutshell, don't do it people. Their sales team is great, but they'll sell heaven on earth, then only give you the real details after sealing the deal. If you have a question then they won't answer the phone. I waited 3 weeks for them to call me back after THEIR line cut me off because I was holding for so long. When I asked a question via email they simply send me my policy schedule, which I already have, but thank you for that attempt at customer service... But all I really want now is a refund.

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Replies (1)
MVIA INSURE
MVIA INSURE's reply01 Apr 2025, 08:13
Official
Good Day Albert,

We are sorry to learn about your service experience and assure you that your feedback regarding the matter is being taken seriously. 
Please await a call from a Resolutions Specialist so that we may investigate your refund further and ensure a satisfactory resolution.  

Thank you for bringing this to our attention and for allowing us the opportunity to make amends.

Sincerely,
The MVIA Team