1 reviews | Active since Mar 2025
They'll debit your account after you've cancelled your policy.
My previous review was removed because one of my choice words was a bit harsh, and for that I apologise. But this one isn't much better (minus the spicy wording). I cancelled my policy but they still debited my account today, so that's why I decided to get back on this horse. In a nutshell, don't do it people. Their sales team is great, but they'll sell heaven on earth, then only give you the real details after sealing the deal. If you have a question then they won't answer the phone. I waited 3 weeks for them to call me back after THEIR line cut me off because I was holding for so long. When I asked a question via email they simply send me my policy schedule, which I already have, but thank you for that attempt at customer service... But all I really want now is a refund.
We are sorry to learn about your service experience and assure you that your feedback regarding the matter is being taken seriously.
Please await a call from a Resolutions Specialist so that we may investigate your refund further and ensure a satisfactory resolution.
Thank you for bringing this to our attention and for allowing us the opportunity to make amends.
Sincerely,
The MVIA Team
We are sorry to learn about your service experience and assure you that your feedback regarding the matter is being taken seriously.
Please await a call from a Resolutions Specialist so that we may investigate your refund further and ensure a satisfactory resolution.
Thank you for bringing this to our attention and for allowing us the opportunity to make amends.
Sincerely,
The MVIA Team
