TM
Tinah M
1 reviews | Active since Aug 2024
12 Sept 2025, 18:05
They way you treat your clients is the worst , i spoke and agreed with the person working at client services about approving & processing the payment for my service & which will be payed today as the invoice was sent before 13:30 which is your cutoff time
They way you treat your clients is the worst , i spoke and agreed with the person working at client services about approving & processing the payment for my service & which will be payed today as the invoice was sent before 13:30 which is your cutoff time. Now I had to leave my car at the dealership tonight & the whole weekend till you open on Monday because they did not get proof for of payment, mind you I’m not staying at Limpopo how am I supposed to get to Mpumalanga & get back to Limpopo on Monday to collect my car at whose expense? This service is the PITS!
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Replies (2)
MVIA INSURE's replyOfficial
15 Sept 2025, 07:27 Hi Martinah,
Thank you for sharing your experience.
We’re truly sorry for the frustration caused, this is not the level of service we aim to provide, and we understand the impact it has had on you.
We’re truly sorry for the frustration caused, this is not the level of service we aim to provide, and we understand the impact it has had on you.
We’ve escalated your feedback to a senior agent who will reach out to you directly to assist and resolve this matter as quickly as possible.
Kind Regards,
The MVIA Team
The MVIA Team
MVIA INSURE's reply15 Sept 2025, 07:27
Official
Hi Martinah,
Thank you for sharing your experience.
We’re truly sorry for the frustration caused, this is not the level of service we aim to provide, and we understand the impact it has had on you.
We’re truly sorry for the frustration caused, this is not the level of service we aim to provide, and we understand the impact it has had on you.
We’ve escalated your feedback to a senior agent who will reach out to you directly to assist and resolve this matter as quickly as possible.
Kind Regards,
The MVIA Team
The MVIA Team
TM
Tinah M's updateReviewer Update
15 Sept 2025, 10:32Just spoke to one of your consultant Clyde/ Clive he said the payment was released this morning!? To my surprise I have calls recording that the payment will be released on Friday. I asked him to transfer me to payments/ accounts department so that I can get proof of payment to send to the dealership he said they don’t have telephone . Your apology won’t solve my frustration I NEED MY CAR TO BE RELEASED BEFORE 13:00 !
TM
Tinah M's update15 Sept 2025, 10:32
Reviewer Update
Just spoke to one of your consultant Clyde/ Clive he said the payment was released this morning!? To my surprise I have calls recording that the payment will be released on Friday. I asked him to transfer me to payments/ accounts department so that I can get proof of payment to send to the dealership he said they don’t have telephone . Your apology won’t solve my frustration I NEED MY CAR TO BE RELEASED BEFORE 13:00 !