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Francois
1 reviews | Active since Oct 2025
16 Feb 2026, 17:29
They don't pay the promised cover amount.
It was horrible as they don't pay claims. Stay away.
Helpful (0)
Replies (5)0
Replies (5)
MVIA INSURE's replyOfficial
17 Feb 2026, 10:08Good day, Thank you for bringing this to our attention. We’re truly sorry to hear about your experience and would appreciate the opportunity to resolve this with you directly. One of our senior agents will be in touch shortly to discuss the matter and assist further. Kind regards, The MVIA Team
MVIA INSURE's reply17 Feb 2026, 10:08
Official
Good day, Thank you for bringing this to our attention. We’re truly sorry to hear about your experience and would appreciate the opportunity to resolve this with you directly. One of our senior agents will be in touch shortly to discuss the matter and assist further. Kind regards, The MVIA Team
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Francois's updateReviewer Update
18 Feb 2026, 11:54It's been 24hours since your response and no senior manager contacted me to see how we can resolve this matter. I'm utterly disgusted by the way that I'm treated which is unfairly and unconstitutional. Have you heard about the treating clients fairly constitution? I have written a formal grievance against you to your complaints department. Waiting on them.
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Francois's update18 Feb 2026, 11:54
Reviewer Update
It's been 24hours since your response and no senior manager contacted me to see how we can resolve this matter. I'm utterly disgusted by the way that I'm treated which is unfairly and unconstitutional. Have you heard about the treating clients fairly constitution? I have written a formal grievance against you to your complaints department. Waiting on them.
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Francois's updateReviewer Update
19 Feb 2026, 12:35It's been 48 hours, I still haven't received a call from MVIA or their complaints department. What bad service they give. But our premuims goes off on time every time.
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Francois's update19 Feb 2026, 12:35
Reviewer Update
It's been 48 hours, I still haven't received a call from MVIA or their complaints department. What bad service they give. But our premuims goes off on time every time.
MVIA INSURE's replyOfficial
19 Feb 2026, 13:00Good day, Thank you for bringing this to our attention. One of our senior agents will be in touch shortly. Kind regards, The MVIA Team
MVIA INSURE's reply19 Feb 2026, 13:00
Official
Good day, Thank you for bringing this to our attention. One of our senior agents will be in touch shortly. Kind regards, The MVIA Team
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Francois's updateReviewer Update
19 Feb 2026, 13:50We haven't come to an agreement. The garage and I have requested that your assessor must come and assess the vehicle. Is ths engin only covered if it falls out of the car? MVIA tries to be very technical on the phone, but I do have a leg to stand on. Please let your assessor come and inspect the vehicle.
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Francois's update19 Feb 2026, 13:50
Reviewer Update
We haven't come to an agreement. The garage and I have requested that your assessor must come and assess the vehicle. Is ths engin only covered if it falls out of the car? MVIA tries to be very technical on the phone, but I do have a leg to stand on. Please let your assessor come and inspect the vehicle.